Application Engineer CRM

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Romania|
Information technology|
Mid-level

About:

The Application Engineer CRM is responsible for high quality operations of their CRM application portfolio and its further improvements. The Functional Supervisor is the Senior Manager IT Architecture and Application Services. The first month the Application Engineer CRM is expected to work at the office in Bucharest. After that it is possible to work completely from home.


Responsibilities: 

  • Troubleshooting, configuration, and customising of MS Dynamics
  • Continuous monitoring and error analysis including evaluation, documentation, and realisation of possible solutions
  • Collaboration in projects in the field of application management
  • 2nd level support in the event of errors
  • Further development and continuous maintenance of our documentation platforms
  • Operation of the system environment CRM (MS Dynamics, Resco Mobile Client, interfaces to other applications)
  • Salaray range: ±45000 euro/year.

Requirements: 

  • Completed training as an IT specialist or similar qualification
  • At least 2 years' experience in application management or system support
  • Experience in heterogeneous system environments
  • If possible, experience with the CRM MS Dynamics system
  • Ideally experience with the mobile app Resco
  • Knowledge of integration solutions such as Tibco or Mulesoft is helpful
  • Experience with agile methods (e.g. Kanban) and tools (JIRA Confluence)
  • Analytical thinking, ability to work in a team, solution-oriented and independent way of working
  • Good English skills, both written and spoken
  • German language skills are helpful but not mandatory

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